Questions about my purchase

What does it cost to game at Go!Gaming?

One hour of gaming can be purchased online starting at €7.50 per hour. For a current list of prices and tickets, check the "TICKETS" page at the top of the menu bar.

Can I cancel my Gametime or activity ?

It is possible to refund your online purchase of an activity within 14 days. Please fill in the form on the contact page. Within 10 working days the money will be refunded to your account.
Activities can be cancelled up to 24 hours before the activity. It is not possible to cancel Gametime that has been credited to your account, but it will remain on your account for use for up to 2 years.

How long will my Gametime be valid?

Your Gametime will remain valid for 24 months after it is credited to your game account.

What are Go!Credits?

With Go!Credits you can replenish your Gametime when it runs out or buy other items in the shop such as food and drinks. Go!Credits can be purchased at the host of Go!Gaming or soon online in our webshop.

I already have Gametime on my account. Can I go to Go!Gaming without pre-booking?

Yes this is possible if you have at least 30 minutes of Gametime left on your account. Please make this known at the entrance of the cinema. After checking, the employee will let you through and inform Go!Gaming that you are coming to play.
Please note that without a booking, there may not be room at busy times such as weekends. Booking Gametime is always possible, this will be credited to your Go!Gaming account, the Gametime will remain valid for 24 months.

I don't have any or enough Gametime in my account. So how can I enter without pre-booking?

We always offer the possibility to make a booking online, which can also be done via your cell phone. Is this not possible or unwilling? Then you can buy 1 entrance ticket per person at the box office for € 7,50. With this ticket you get 1 hour of Gametime at the host of Go!Gaming.

Questions about my visit

Do I need to purchase a movie ticket to access Go!Gaming?

No, it's not necessary. You can visit Go!Gaming without a movie ticket for Pathé.
Do book Gametime online in advance so you are guaranteed a seat at Go!Gaming.

What is the minimum age for gaming?

The best gaming experience is from 8 years of age for regular games. In addition, you must be at least 1.30 meters to properly race in our Playseat Sim Racers. In addition, we take into account the PEGI classification of games.

How does Go!Gaming deal with the age verification PEGI?

Part of signing up with your Gaming account is entering your date of birth. This tells the gaming software exactly which games the gamer can or cannot play. If the employee has any doubts, he or she may still be asked for ID for games aged 16 or 18 or older. For the PEGI of a specific game, check the description on our website under the heading Games in the menu!
The best experience of Go!Gaming is from 8 years of age.

Is Go!Gaming wheelchair accessible?

For console and PC gaming, the space is set up so that most areas are also wheelchair friendly. For SIM racing this is not possible. Upon arrival at the cinema, you will be directed to the Gaming Centre via a special route.

What are the applicable corona rules at Go!Gaming

Go!Gaming is part of Pathé's cinema, because of this the same measures are in force. Read more on www.pathe.nl/corona

What payment methods can I use to pay at Go!Gaming?

At Go!Gaming you can pay with PIN (Maestro), Apple Pay and Credit Card. It is not possible to pay with cash at Go!Gaming.

My child has only cash on him/her, now what?

Unfortunately, we cannot accept cash. We are in the process of developing an online gift card with Go!Credits that can be used to purchase gametime as well as other items such as drinks while visiting Go!Gaming.

I lost something at Go!gaming!

Have you lost something at Go!Gaming? Then quickly and easily check to see if it was found via iLost (https://ilost.co/nl/org/pathe). We strive to register found items within 48 hours.

Can I bring my own gear (headset, mouse etc) to Go!Gaming?

It's not possible. Go!Gaming uses its own high-end gear. In addition, our crew ensures that the gear is cleaned regularly.

What are the PC specs at Go!Gaming?

We always strive to provide the best to our visitors. The specs of the PCs that are available are at the bottom of the location pages. These pages can be found in the menu under "locations".

As a parent/guardian, can I go along without paying?

It is possible that. 1 parent/guardian for children up to 12 years old can watch with the child during gaming or wait in the center until the end of gametime.

Can I bring my own food and drink?

No you can't. Go!Gaming offers a variety of drinks and snacks that you can order even while you are gaming. It is then brought to you! What a luxury.

How long can I play games in a row?

At Go!Gaming you can play games for up to 3 hours at a time. Do you want to play longer? Then go and stretch your legs first! We will keep your game chair occupied, no worries!

Can I share my account with someone?

No, that is not possible. An account is not shareable with anyone else. It is also not possible to give your gametime to someone else.

Other questions

How do I cancel my Go!Gaming account?

To do so, go to the contact page in the menu bar. Select the option: I want to cancel my account. Fill in your name, email and possibly the name of your Go!Gaming account. After completing the form, we will make sure your account is deleted within 5 business days.

Where can I sign up for tournaments and leagues etc?

Look for an up-to-date overview of all activities and events in the Agenda. On that page you can also register.